Customer Relations For Managers – You Are A Mystery Shopper (The Results)

1.  Download the Mystery Shopping Questionnaire (Word document) and go mystery shop your chosen establishment. Remember that you are utilizing a manager’s or entrepreneur’s point of view and you are preparing to present a business report that your VP or CEO will likely see.

Utilizing the information gathered in the questionnaire, create

2.   a one (1) pagereport in APA format with recommendations for improvement and/or recognition; whatever is applicable to the different areas of your assessment of the business.

3.   a PowerPointPresentation with a minimum of 5 slides, summarizing your findings.

It is essential that you use business terms, correct grammar and proof read your presentation and paper for errors. Check resources on how to create a good business PowerPointpresentation – remember you are a business professional.

  1. the completed questionnaire
  2. one (1) pagereport
  3. PowerPointpresentation

All three (3) itemsmust be uploaded in order to receive full credit.

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