Key Performance Indicators (KPIs)

Deliverable Length:  Word document of 4–5 pages (excluding references and cover page)

Create a KPI-driven business process plan worksheet.

Describe each tactical business goal (specific to customers, leads, and sales).

Define the target KPIs (at least 10, including project rate of return [PRR] and the break-even point [BEP]).

Create a brief explanation of each KPI, and describe how it will be used to quantitatively measure the achievement of defined tactical business goals.

Write a formula for each KPI calculation method (define and clearly show how the KPI is derived).

All sources should be cited both in the text and in the references using APA format.

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